Regulatory Information

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Gen2 Group Ltd

Trading Address C15b Holly Farm Business Park Honiley, Kenilworth, Warwickshire. CV8 1NP Registered Address Highdown House, 11 Highdown Road, Leamington Spa, Warwickshire. CV31 1XT Company Number 10976385 Trading Styles Gen2 Broking, Gen2 Private Clients, Gen2 Natural Resources are all trading styles of Offshore & Marine Insurance Services Ltd, regulated by the Financial Conduct Authority, FCA Registration Number 309556, and Company Number 3469979.

If you have purchased one of our products online, you may submit details of your complaint via the European Online Dispute (EOD) platform. The complaint will be forwarded to the Financial Ombudsman Service. The EOD platform’s website address is as follows:

We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain.  In the unlikely event that you are not satisfied about something we have or haven’t done, we have a set procedure to follow.  Please contact our office for details.

Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).

You can contact FOS using the various methods below and we have provided a brief guide to their service and a link to their website here.

By phone Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm

0800 023 4 567 (calls to this number are now free on mobile phones and landlines)

0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)

or from abroad on +44 20 7964 0500

By post

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR