Gen2 Group Ltd, Registered Company No 10976385. Registered Office: 23g The Print Rooms, Holly Farm Business Park, Honiley, Kenilworth, CV8 1NP. Gen2 Broking Ltd is authorised and regulated by the Financial Conduct Authority No.309556
Gen2 Broking, Gen2 Private Clients. Gen2 Sport, Novo2 & Montane Insurance are all trading names of Gen2 Broking Ltd.
If you have purchased one of our products online, you may submit details of your complaint via the European Online Dispute (EOD) platform. The complaint will be forwarded to the Financial Ombudsman Service. The EOD platform’s website address is as follows: https://ec.europa.eu
We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain. In the unlikely event that you are not satisfied about something we have or haven’t done, we have a set procedure to follow. Please contact our office for details.
If you wish to register a complaint, please write to or telephone Garry Guest, Compliance Officer (address as per above) or telephone 03300552068. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.
Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).
You can contact FOS using the various methods below and we have provided a brief guide to their service http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm and a link to their website here.
By phone Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm
0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
or from abroad on +44 20 7964 0500
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR