If you wish to register a complaint, please write to Garry Guest, Compliance Officer, Registered Office: 23g The Print Rooms, Holly Farm Business Park, Honiley, Kenilworth, CV8 1NP or telephone 03300552068. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.